von Oiver Sommer
2005-11-04
Bei einigen SBS oder Windows 2003 Server kann es vorkommen, dass "Hilfe und Support" mit folgender Fehlermeldung nicht mehr gestartet werden kann:
Dazu hat mir Thomas Schmitz in der NG folgende Lösung mitgeteilt, vielen Dank noch einmal dafür:
(Quelle: http://msmvps.com/clustering/archive/2005/06/28/56167.aspx)
Remove the .cab files from the Packagestore folder, and then rebuild the original Help and Support Center:
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Click Start, click Run, type "cmd" (without the quotation marks), and then click OK to open a command prompt.
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Type "net stop helpsvc" (without the quotation marks), and then press ENTER.
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Type "cd /d windir\pchealth\helpctr" (without the quotation marks), where windir is the Windows folder, and then press ENTER.
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Type "rd packagestore /s /q" (without the quotation marks), and then press ENTER.
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Type "cd binaries" (without the quotation marks), and then press ENTER.
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Type "start /w helpsvc /svchost netsvcs /regserver /install" (without the quotation marks), and then press ENTER.
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If any of the following processes are running, stop them: helpsvc.exe helphost.exe helpctr.exe
(To stop a process, right-click the taskbar, and then click Task Manager. Click the Processes tab, click the process you want to stop,
and then click End Process.)
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At the command prompt, type "net start helpsvc" (without the quotation marks), and then press ENTER
Als Skript zusammengefasst:
net stop helpsvc
cd /d C:\windows\pchealth\helpctr
rd packagestore /s /q
cd binaries
start /w helpsvc /svchost netsvcs /regserver /install
net start helpsvc
Danach funktionierte "Hilfe und Support" wieder einwandfrei.